Returns and Refunds Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility
To be eligible for a return, your item must be unused, in the same condition that you received it, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
How to start a return
Contact us at adultmegastore4@gmail.com. Returns must be sent to: 328 Carrington St, Hamilton Hill, WA 6163. You are responsible for return shipping costs, which are non-refundable and will be deducted from your refund. For expensive items, consider a trackable service or shipping insurance, as we can’t guarantee we’ll receive your return. Items sent back without first requesting a return will not be accepted.
Damages and issues
Please inspect your order when it arrives and contact us immediately if the item is defective, damaged, or the wrong item. We’ll evaluate the issue and make it right.
Non-returnable items
- Perishable goods (food, flowers, plants, newspapers, magazines)
- Custom products (special orders or personalised items)
- Personal care, health, intimate and sanitary goods
- Hazardous materials, flammable liquids and gases
- Downloadable software products
- Gift cards
- Sale items (only regular-priced items can be refunded)
Please get in touch if you have questions about a specific item.
Partial refunds
In some cases only a partial refund is granted, for example for any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error, or for opened CDs, DVDs, video games, software or vinyl records.
Exchanges
We replace items that are defective or damaged. For any other exchange, the fastest way to get what you want is to return your item and, once the return is accepted, make a separate purchase for the new item.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return once we receive the item. If it wasn’t marked as a gift, or the gift giver had the order shipped to themselves, we’ll refund the gift giver and they will be notified of the return.
European Union 14-day cooling-off period
If your order is shipped into the European Union, you have the right to cancel or return it within 14 days, for any reason and without justification. The same condition and proof-of-purchase requirements above apply.
Refunds
We’ll notify you once we’ve received and inspected your return, and let you know whether the refund was approved. If approved, you’ll be refunded to your original payment method within 10 business days. Your bank or credit card company may need additional time to process and post the refund.
Late or missing refunds
If you haven’t received your refund:
- Check your bank account again.
- Contact your credit card company.
- Contact your bank, as there is often some processing time.
- If you’ve done all of this and still haven’t received it, and more than 15 business days have passed since we approved your return, contact us at adultmegastore4@gmail.com.
Need help?
Contact us at adultmegastore4@gmail.com with any returns or refunds question.